Hi, thanks for checking me out. I'm an experienced Cx consultant and strategic leader who drives transformation. I have deep experience across sectors including retail, telecommunications, eCommerce, loyalty, and online gaming. My true obsession is as a culture builder, because teams with a strong sense of purpose are the engine that drives results. I’m proud that my focus with clients has driven concrete results, like 1% employee churn, 95% customer sat, class leading NPS, and 60% reductions in customer care volumes.

Your Cx strategy should be focused on insights, not pain. I’ll show you how to inspire product and engineering teams so they’ll eliminate customer friction. Cx governance will mean that all teams leverage the Voice of the Customer (VOC) and transform pain points into operational and product strategy.

I’ll start with your vision, your values, and your people, to establish a clear, cohesive roadmap. You’ll know what decisions need to be made at every stage of your business, including early on, when customer insights can have real impact on your product strategy. I’ll make sure you know what channels, platforms and technology to choose, and also when it makes sense not to choose anything yet. I’ll ensure you don’t waste your resources handcuffing your team to inadequate systems that become too painful to leave behind.

The bottom line?

I’m here to connect your culture to your customers through measurable action. To make sure it all goes to plan, I work the way you need me to, whether purely strategic, or hands-on in a fractional capacity.